Answers to frequently asked questions
Please read the following questions and answers. If your query is not answered you can contact us directly.
Can I pay by invoice / direct deposit?
You can place a purchase order for a coupon code. You will receive the code via post mail together with an invoice. The coupon code is then valid as payment for the diagnostic tests.
I have not received the e-mail with the login information
Automatically generated e-mails are likely to be stuck in a spam filter. Please look in the spam folder and the deleted mail if the email ended up there by mistake. The e-mail originates from "orders@diagnosetest.ch". If the e-mail can not be found, please contact us.
I received an e-mail that the tests have not been activated yet
This can happen if your credit card has to be authorized beforehand. Such cases are rare, but occur. This may take 1-2 working days. Once your tests are ready, we will send you an e-mail.
How do I pay for the tests and what is Paypal?
The tests are to be payed by credit card or via your Paypal account. Paypal is the best known payment provider on the internet and an eBay company. If you have neither a credit card nor a Paypal account, you can order a coupon code. Once your payment has been registered, you'll get the coupon code. It is then valid as payment for your diagnostic tests.
How often can I take a diagnostic test?
You may suspend a test anytime and resume it later. However when you end the test, the result page is shown and the test consumed. Please see also the Instructions to perform a test.
My coupon code does not work
Note that a coupon code can be used only once. If when ordering you closed the payment window without finishing the payment procedure, the code is blocked, and can only be reused after three hours. Please wait until the code is released.
My diagnostic test does not start, an error message appears
Your computer probably is configured so diagnostic tests cannot be started. If the error message doesn't give you a clue of what was going wrong, you may try to run the test from an other computer. If the error persists, please send us a support note and attach the Sophia log file found under C:\Sophia_Logs.
I already have an Sophia Login. Can I use this?
No, the tests ordered on Diagnosetest.ch can only be used with the login that we e-mailed you after your purchase to your e-mail address.
I am a teacher at a school. How can I activate a large number of tests?
You can order impersonal coupon codes and then distribute them to your students. If you want to order a large quantity, we can provide you with a quote - please contact us for an offer.
Which diagnostic tests do you provide?
We provide all diagnostic tests which are currently available in Switzerland. Visit the list of diagnostic tests to find an overview.